Discover how to identify opportunities to grow or change your business strategy. Identifying opportunities is a tremendous skill for any employee or manager, allowing learners to become true contributors to their organization.
Learning Path: Building a Business Case
Skill Set: Concept Evaluation
Negativity is toxic. Everybody gets caught up in some type of workplace negativity from time to time. The trick is that, as a manager, it's up to us to stop negativity from impacting productivity and morale. It's up to us to make sure negativity is harnessed.
Learning Path: Business Basics
Skill Set: General
When leadership changes, employees must change with it. In this course, learn what to do when a new C-suite manager joins the team.
Learning Path: Communications
Skill Set: Communicating with the C-Suite
Mistakes happen. Learn the best way to approach upper-level managers when you're responsible for a mistake.
Learning Path: Communications
Skill Set: Communicating with the C-Suite
To be a good manager, you have to communicate well with your employees. Are you aware of how you communicate, while you're communicating? That's interpersonal communication and that's what this course is all about. We will cover the different elements of interpersonal communication and how it's used effectively. We'll also talk about some helpful tips and tricks to being a better communicator toward your employees and in general.
Learning Path: Communications
Skill Set: General
Communication is the foundation of a productive team. When we're talking about remote teams, it's even more important. Using clear, consistent communication will help keep both managers and team members in the loop. You can use project or task management tools to keep everyone on track. It's also essential to discuss the importance of keeping personal relationships with remote team members. This course covers the best ways to communicate with remote teams to ensure everyone stays up to speed, productive, and engaged.
Learning Path: Communications
Skill Set: Healthy Communication
The amount of people using social media in the U.S. today is a whopping 45%. It can be an extremely powerful tool for businesses, but you need to know how to manage it. In this course, we'll talk about how to maintain a positive social media presence by understanding your demographics, determining what to post and where to attract followers, and the benefits of hiring a social media manager. We'll also discuss the advantages associated with starting a podcast.
Learning Path: Communications
Skill Set: Media Training
Everyone is different, which can make it difficult for us to interact with each other. What is it that makes people different? What is it about an irritating coworker that makes him or her irritating to you? By looking into DISC personality types, we can recognize our own tendencies, so that we can better recognize tendencies in others. Having this information will help you strengthen relationships and become a better employee, manager, friend, spouse, parent, etc. In this first course, we'll introduce you to the DISC model and describe the four different DISC styles. (Note: Be sure to watch this series in order.)
Learning Path: Communication Styles
Skill Set: DISC
Being a manager is difficult. Being a manager in the world of retail is even more difficult. Not only are you responsible for achieving store goals which include sales, upsells, shrink, and customer satisfaction, but also your success is dependent on the people who work for you.
Learning Path: Customer Service
Skill Set: Working in Retail
"I'll have to check with my manager." Have you heard this before? And did it annoy you? Well, we say, "Power to the people!" With this course, learn how to create the boundaries and environment that allow your people to thrive, knowing they're supported. Their strength then becomes the company's strength, and that's when everyone wins.
Learning Path: Decision Making
Skill Set: General
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