As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we'll show you some helpful ways to know what those around you need before they ask. We'll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication.
Learning Path: Administrative Excellence
Skill Set: General
You spend a lot of time with your coworkers. For many, developing interpersonal connections with these people is an essential part of workplace satisfaction. We're not saying everyone needs to be the best of friends, but building trust and rapport with your coworkers is important. It helps foster creativity, collaboration, and overall contentment. In this course, we will discuss how to build healthy relationships with your colleagues through effective communication, being respectful, socializing, and more.
Learning Path: Administrative Excellence
Skill Set: General
Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe, stress-free, pleasant experience for your traveler, so that's what this course is all about. We'll go over the four categories of making travel arrangements: gathering personal information, doing travel research, getting confirmation and booking, and preparation. This course will help put your mind at ease when it comes to the stress and worry of making travel plans for others.
Learning Path: Administrative Excellence
Skill Set: General
You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we'll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper.
Learning Path: Administrative Excellence
Skill Set: General
Phone calls may seem outdated, especially compared to the speed and convenience of digital communication. However, they're still an important part of doing business. Often times, picking up the phone and calling someone can be more efficient and lead to a better outcome. In this course, we'll talk about how to leave and receive voicemails so that you can stay organized, leave a good impression, and invite a positive response.
Learning Path: Administrative Excellence
Skill Set: Organization
An explanation of how to write proposals correctly for business.
Learning Path: Business Writing
Skill Set: Business Writing
An overview of writing processes correctly in business.
Learning Path: Business Writing
Skill Set: Business Writing
An overview of how to use abbreviations properly in business writing.
Learning Path: Business Writing
Skill Set: Business Writing
A brief explanation of using acronyms in business writing.
Learning Path: Business Writing
Skill Set: Business Writing
A quick discussion of language that is appropriate in business writing.
Learning Path: Business Writing
Skill Set: Business Writing
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