This is a new program. Program Outline will be uploaded soon.
Most customers want their order to be fulfilled or their service to be done correctly, and that's it, right? Wrong. Customers want to be appreciated. They want you to value their business. They want a relationship with companies they do business with. So in this course, we'll take a good look at the ideal customer/business relationship in the eyes of the customer. We'll talk about providing exceptional customer service, understanding customer expectations, and personalizing the customer experience.
Congratulations! You offer a great product or service! You know that, but how do you convince your customers of that? You need to establish credibility as a trustworthy person to buy things from. Despite what your parents told you, Just being yourself doesn't always work. In this course, we'll discuss the importance of relationship selling. We'll go over creating an effective sales pitch, doing your research, verbal and nonverbal communication, and how to prove your expertise.
Building rapport with customers can be challenging, but is essential to creating successful sales relationships. Being able to quickly understand someone's personality type can make calling on them much easier, but how do you determine what makes them tick? In this course, we'll discuss using the DISC personality tool. This tool allows you to quickly establish a person's personality type and how to best interact with them. Having this knowledge will make you a better seller, a stronger leader, and a more empathetic colleague.
Quality customer service can make your business successful. Poor customer service can destroy it. It's really that simple. Negative reviews and online rants from unhappy customers are deeply impactful. We need to get in front of these instances and take a good, hard look at how to provide quality customer service to everyone. In this course, we'll discuss the accessibility and empowerment of your customer service representatives. We'll also talk about using social media tools to your advantage.
Learn at work, at home or on the go. All of our courses our online and play well with desktops and mobile devices.
Upon completion of this Learning Path, you will be awarded a Certificate of Completion showing that you have gained the skills presented.
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We offer over 90 professionally hand-crafted learning paths to get you started, but we realized that not everyone wants to learn the same things. That's why we give you the flexibility to create your own, custom learning paths just for you and your team.