Business Basics

The Complete Problem Solving Learning Path

With expert instruction.

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7 skill-based courses

In 1 Skill Sets

Learning Path Duration

00H 27M

What Will I Learn?

Learning Path

About Problem Solving

Problem Solving Skills

Introduction to Problem Solving

Introduction to Problem Solving

Introduction to Problem Solving

Introduction to Problem Solving

3m 26s

Although a "problem solving" series is for those with broken systems, flawed processes or team failures, it is also for you. Unless your team is doing 100% of their job, 100% right, 100% of the time, then you have a problem to solve.

Define the Problem

Define the Problem

Define the Problem

Define the Problem

5m 18s

You can't solve a problem without first knowing what your problem is. That's why the first step in problem solving is defining the problem.

Determine the Root Cause

Determine the Root Cause

Determine the Root Cause

Determine the Root Cause

3m 47s

Once you know you have a problem, and have documented your symptoms, it's time to get an idea of how complex your problem really is by determining the root cause.

Generate Solutions

Generate Solutions

Generate Solutions

Generate Solutions

3m 34s

By this time, you know that you have a problem, and you've done extensive fact finding to discover the root cause. Now, it's time to generate solution ideas. Our goal here is to get as many possible solutions ideas, from as many varying perspectives, as possible. Notice that the goal here is NOT to choose a solution. That's our next step. We are simply gathering ideas during this phase.

Evaluate and Select Solutions

Evaluate and Select Solutions

Evaluate and Select Solutions

Evaluate and Select Solutions

3m 13s

Now that you have a list of solutions, it's time to narrow down those solutions to the one that you will implement. In order to do that, we must determine the solution that is most effective to solve the specific problem you are focusing on.

Implement Solutions

Implement Solutions

Implement Solutions

Implement Solutions

4m 23s

You have a solution idea. Now, you have to implement that solution. This could be something that is a quick process adjustment. This might mean three years of transition to get new equipment. It might mean a personnel shift. No matter what your solution is, you have to create an action plan. In doing that, you must also determine exactly who needs to be involved and exactly who will be impacted.

Monitor the Resolution

Monitor the Resolution

Monitor the Resolution

Monitor the Resolution

4m 0s

This is our final step in problem solving. By now you have assessed the problem, you've chosen your best solution and you have implemented that idea. The last thing you need to do is monitor the resolution.

Desktop and Mobile
  • All Access

    Access anywhere, anytime

    Learn at work, at home or on the go. All of our courses our online and play well with desktops and mobile devices.

  • Certificate

    Certificate of Completion

    Upon completion of this Learning Path, you will be awarded a Certificate of Completion showing that you have gained the skills presented.

  • Support

    Support

    Have a question? We're here to help. We have detailed FAQs and resources as well as a support team ready to assist you.

  • Customization

    Customization

    We offer over 90 professionally hand-crafted learning paths to get you started, but we realized that not everyone wants to learn the same things. That's why we give you the flexibility to create your own, custom learning paths just for you and your team.

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