The band Chicago sang about it circa 1984 in "Hard Habit to Break," but they are hardly the only ones that have struggled with a bad habit. Bad habits can affect every area of your life, including your rock star (or other) career. But how can you break them? That's where your loyal agents at ej4 come in. We'll set the stage for breaking down those automatic habits, and show you how to rewrite the script, giving you the power to play a new, more positive, set.
On the flip side of breaking up with bad habits is moving on with the good. How does one establish those good habits, you inquire? This course thought you'd never ask! It meets you at the first step of defining your goals, then accompanies you through how to remain faithful, all the while empowering you to make that final commitment...with success!
To have a high-functioning and performing organization you need to have a strong link between three things: employees who take ownership, a culture of accountability, and a high-trust workplace. In this course, we're going to talk about what it means to take ownership of something and why it matters. We'll discuss different ways to encourage employees to take ownership of their work by establishing expectations and defining what success looks like.
If you're in a leadership position, ask yourself: "Do my employees trust me?" There are several studies that show a widening in the trust gap between employees and leadership. This is a huge problem because trust at work is closely linked to engagement, collaboration, and an organization's ability to achieve its goals. Trust leads to high performance. In this course, we'll talk about the importance of employee trust and how it impacts organizations. We'll also discuss what you can do to build employee trust so that your team is engaged and performing at its best.
Do you manage yourself? Do you start your day knowing exactly what needs to be done? Or do you go into work, go through your emails and let your work manage you? Managing yourself is a huge part of building trust, which in turn, builds accountability. That's what this program is all about: how to manage yourself to become more accountable. We'll discuss the five-step process for creating a personal mission statement, we'll talk about how to set micro-goals for yourself, task management, personal rewards, and more.
Welcome to our series on proper etiquette for business meals. In this course, we'll discuss how to host a business meal. Remember that a meal with a client is basically a business meeting with food. It's important, then, that you know what your hosting duties are. Watch this course to learn about all the details from extending the invitation, making sure your guests have a pleasant experience and more!
Welcome to our series on proper etiquette for business meals. In this course, we'll discuss attending a business meal. Remember that a meal with a client is basically a business meeting with food. It's important, then, that you know how to be a good guest.
Welcome to our series on proper etiquette for business meals. Remember that a meal with a client is basically a business meeting with food. In this course, we'll discuss table manners.
Take a look at your to-do list. Is there anything on the list that you've been avoiding for one reason or another? If you're like most people, you probably procrastinate occasionally. But how do you recognize that you're procrastinating? And what can you do to get yourself back on track? Let's find out.
Any time the topic of Time Management comes up, you'll probably hear the saying "Why put off tomorrow what you can do today?", right? Or how about this one: "Procrastination is the thief of time"? We all know that procrastination is a time management red flag. So, rather than put off your tasks, you should do them sooner rather than later, right? Well, maybe not.
People want to feel valued at work. They want to know they're doing a good job. It's very important that these employee needs are validated, because it boosts morale and creates a positive work environment. Delivering a compliment is a great way to let someone know that their work is appreciated and even admired. It's important to note that there is a right and a wrong way to give a compliment. In this program, we talk about how to correctly and appropriately praise and offer flattery. We'll also cover some things that you may want to avoid.
Knowing how to receive a compliment is almost as important as knowing how to give one. Some of the most generous, capable, and well-liked people struggle to accept compliments. Do you fit into that category? If so, this course will help you with receiving praise and recognition with gratitude, grace, and the right amount of confidence. We'll discuss sharing the credit of a compliment with others and what to do if you're receiving a toast. We'll go over some common missteps that many take when accepting accolades. Lastly, we'll discuss what to do when you receive a backhanded compliment.
This is a Conflict Management series. "Managing" conflict means that we acknowledge that conflict exists. It's not dwelling on the negativity of that conflict, but rather making conflict a productive thing. It's making use of our different opinions and experiences, and growing the individuals, the departments, the products, or whatever, as a result of those differences.
As we know from experience, it's hard to maintain self-control when we get into a conflict. It's easy to get caught up in the argument, to do everything to win the battle, or to become the bigger victim. But your energy should go toward maintaining self-control, as it's the best way to move forward. This course explores how to accomplish this difficult task.
Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here.
In this program, we're going to talk about special situations in conflict management. If you have watched the other courses in this topic, you've learned what the unavoidable truths are, you've learned how to maintain self-control, and you've seen an EASY conflict process. Now we're going to discuss those situations where you've done everything right and that person still has yet to calm down.
There are two things you need to be aware of when dealing with Change. First, change is constant. Second, your response to change is based on how the change impacts you. People resist change because we are creatures of habit. In this program, we talk about the three phases that most people experience when dealing with change.
Different people react differently to change. This course looks at the various behaviors that people exhibit when coping with change.
Remember, how change impacts you dictates how you respond to that change. There are two different models you can use to help manage change; the thought driven model and the results model. These two models will help you develop an action plan to managing the change effectively. In this course we'll take a look at each.
Leading change is difficult. Not only are you trying to manage your response to the change, but you also have to help your team work through the change as well. It's a tough job it's hard not to say "get over it" but remember you set the tone for your team.
The Beatles sang "Come Together" in their 1969 hit. Although it's highly unlikely they were singing about workplace collaboration, the phrase is pertinent to this topic. How can we "come together" as a team to work for the greater good? This course answers that question. It journeys through key factors, such as culture and communication, and will have you at "collaboration station" in no time.
This course presents the nuts and bolts of collaborating. From determining if you're the right person for the job, to the set up of processes, and on to key tips, it provides you with a blueprint for collaboration success.
There's a Chinese Proverb that says, "The gem cannot be polished without friction, nor man perfected without trials." Conflict is a natural part of teamwork, and recognizing that is critical. But what you do with this friction is key. If handled properly, it can shine your shared goals into corporate gems. This course is your guide to doing just that, with details on the nature of conflict and how to best resolve it.
You've probably heard some version of the phrase "manage your time or it will manage you." We're all busy and trying to get as much done as possible in our workday. Time management isn't simply about getting as many tasks done each day as possible. Time management is really about streamlining your work processes in order to make you more efficient, and this course will get you started.
The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management. This course covers a method called Time Blocking, which is the concept of scheduling time with yourself to complete your work.
The best way to make sure your days are productive is to effectively manage your time. There are so many different theories on the best techniques for time management, though, and it can be difficult to determine which is the best fit for you. This course looks at the Pomodoro Technique.
The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management, though, and it can be difficult to determine which is the best fit for you. In this program, we're going to talk about Bullet Journals.
We often default to email because we can get it anywhere. It's on our desktop, laptop, phones, tablets, and watches! It's become our "go to" for communication, but email isn't always the best way to communicate. There's still value in meeting face-to-face or talking over the phone, and there's still risk in communicating without the help of nonverbal cues and voice tone. In this program, we'll discuss the different things that you need to consider before drafting an email.
Every email you send is a representation of your level of professionalism and character, so sending messages that use proper spelling and grammar are highly important. In this course, we'll talk through the different ways to proofread your writing and also discuss specific things to avoid when drafting emails.
Every email needs a subject line. It's an attention-getter for your message. The subject line should serve as a short synopsis of the email's content which gives the recipient the opportunity to prioritize their emails without reading through them first. There's an art to writing good subject lines, and that's what we'll discuss in this course.
As a form of professional communication, each email needs to contain a greeting, a body, and a closing. Your company culture will dictate how formal or informal you can be. In this course, we'll go over the different ways to write formal and informal greetings and closings, and how to properly format the body.
There are many things to consider when sending files in your email. Most importantly, will the receiver be able to open the email attachment? System restrictions and file sizes can prohibit a person from receiving and opening your sent files. This course will discuss ways to successfully send attachments.
How quickly should you reply to an email? It might be sooner than you think. In this program, we'll go over the appropriate time frame for replying to emails. Other topics include: what you should do when emails are complicated, responses that can't fit into the time frame, what to do when you can't reply to emails for a few days, and the proper steps to awaiting a reply from someone else.
Within your email system you have the option to carbon copy, Cc, or blind carbon copy, Bcc. How do you know which one to use and when to use it? That's what this course is all about. We'll also discuss other possible uses for these email features.
"Reply all" is a blessing and a curse. The intent of "reply all" was to provide a quick way to respond to everyone on an email without having to type in everyone's email address again. Sure, it can be a great feature, but the problem is, it tends to get overused. In this program, we'll go over what you need to do before you "Reply all."
"Forward" is another handy email feature that we take for granted. "Forward" is to quickly pass on information, without having to rewrite everything. However, like other email features, it's often used used incorrectly. In this course, we'll go over what considerations to make when you forward a message.
Everyone experiences failure. Some of the most brilliant, innovative, successful people have failed at multiple things multiple times. And yet, they continue to brush themselves off and try again. How do you push past the devastation, embarrassment, self-doubt, and self-pity to move on from failure? It takes acceptance, ownership, and framing your failure as a chance to learn and grow. So in this course, we'll go over how to accept your failures and come out stronger as a result. We'll talk about redirecting your focus and staying positive. Lastly, we'll discuss how to address failure with your supervisor or team.
Henry Ford said, "Failure is simply opportunity to begin again, this time more intelligently." In the moment, certain failures can seem catastrophic, earth-shattering, and devastating, but it's important to maintain a healthy perspective and positive mindset. As Nelson Mandela once said, "Do not judge me by my successes, judge me by how many times I fell down and got back up again." This takes endurance, grit, and determination; these are the qualities we want defining our lives. In this course, we'll talk about what it takes to move forward from a mistake and how to learn from past failures to ultimately find success.
Your colleagues are having a conversation about the woes of potty training. Sally is listening to thrash metal and filing her nails. Rick is doing a sales call on speakerphone. All in the same room. Meanwhile, you're trying to write a proposal and absolutely cannot concentrate. How do you focus in a noisy work environment? If you're working in cubicles or an open office plan, this can be a real struggle. So in this program, we'll take a look at some tactics to try to help you focus in a loud workplace. We'll go over setting expectations, using headphones, finding a quiet space, working remotely, and more.
There's been a death in the family. Your marriage is falling apart. Your mother has been diagnosed with cancer. Personal hardships can hit us at any time, and yet, we must carry on and fulfill our work obligations. But how? How do you set aside your personal conflicts and emotions and focus on your job? That's what this program is designed to help you with. We'll talk about dealing with emotions, talking with colleagues and superiors, leaning on your support system, and understanding the benefits that your workplace may provide. We'll also take a look at the importance of planning your work days and using work as an outlet during difficult times.
You're working on an important task at work. Then, your boss gives you a project that needs to be done ASAP. A colleague stops by to tell you that they need your help with something that they're working on. Then word comes down that an error has been made and it's an all-hands-on deck situation. What do you do, and where do you start? We've all been in situations like these where we're inundated with seemingly top-priority tasks. This course is designed to help you determine which tasks are the most urgent and important so you can successfully do your job and lower your stress levels.
How well do you and your boss get along? Pretty well? Not great? Can't stand the guy? Well, join the club, because between 50% and 70% of U.S. workers quit their jobs because of their bosses. As a matter of fact, 75% of Americans think their boss is the most stressful part of their workday. Clearly, your relationship with your boss is key to your fulfillment at work, but you're not always going to be compatible with them. This course is designed to help you reduce conflicts with your superiors, so you can start working well together. We'll go over some tips and things to avoid, discuss the types of difficult bosses, and determine what you can do to calm the situation.
You're comfy in your role, you like what you're doing, you work well with your boss, and then boom. That boss is moving on. Maybe they're leaving the company or have been promoted, but they're getting replaced, and you're reporting to someone new. How do you deal with this monumental change? The first thing you must do is stay calm, and think of this as an opportunity for positive change rather than a terrifying ordeal. In this program, we'll give you some helpful tips on working with a new boss. We'll talk about some ways to get your relationship off on the right foot, go over setting healthy expectations with each other, and learning to accept differences that may arise.
Passwords are needed for many of the sites you visit every day. You shouldn't use the same password for any two sites, and you shouldn't write them down anywhere. Having so many passwords to remember is tough, so what do you do?
How do you feel when you're in a room full of strangers? Overwhelmed and nervous? Excited to meet new people? If you're new to a small group or team, do you look forward to engaging them? Or does it give you anxiety? If you're NOT one of those people who can work a room or can initiate casual conversations, this course is designed to help you woo others and win them over. We'll discuss the importance of body language, listening, and gaining trust. We'll also go over some tips on how to relate well to others and earn their respect.
Have you ever met a bunch of people at one time and at the end of the introductions, you don't even remember your OWN name? Or have you ever had the experience where you meet someone and then two hours later you run into them and you can't remember their name? The goal of this program is to make sure you can attach a name to all the faces you meet. We'll introduce you to a five-step process for remembering names along with some other tricks to help with memorization.
You know the saying, "you never get a second chance at a first impression." It's so true, right? Especially in business. You always want to come across as confident, poised and professional. A lot of people don't know this, but there is proper etiquette to introducing people to each other, or introducing oneself to others.
There are many situations in the business world that will call for a personal handwritten thank you note. The good people at Hallmark had some great tips on how to write a thank you note. Here are six quick steps on how to properly compose a meaningful thank you note.
The term "selfie" was added to the Oxford English Dictionary in 2013. It is a worldwide phenomenon that has drastically changed lives and not always in the best way.
Supervisors and peers give feedback so you know what you're doing well and where you need to improve. It's an opportunity to help you develop and become more successful. That feedback can either be positive or negative. Whether it's positive or negative, some of us need help accepting feedback.
Staying productive at the office can be hard. You've got phones ringing, people stopping by your office, meetings, files on your desktop, you name it. Part of being a good employee is staying organized and productive. So, we've found the best apps for office productivity.
What's up for apps in the coming year? This course gets you up to speed on the latest trends including cloud-based apps and the ability to share and sync data, the evolution of location-based services, Android instant apps, as well as the integration and popularity of augmented reality which you'll find on apps like Pokemon Go. We'll also talk about the development of more visually friendly applications, and the latest in mobile app trends.
Are you the person who starts a text message but forgets to send it? Do you have a half-finished DIY project waiting for you at home? Do you have a to-do list with many things left unchecked? Yes, some of us may lack the time, focus, desire, or motivation to finish what we've started. But who can blame us when studies show that we get interrupted nearly every three minutes? Whatever your reason for being a non-finisher, this course is designed to help you push through and complete your unfinished tasks. We'll go over procrastination, common fears, and why we tend to start and stop. We'll also touch on perfectionism and making a plan.
Research shows that around half of the American workforce holds jobs that are compatible with remote work, meaning they don't need to be in an office to do their jobs. Millions of these people are working from home for at least half of each week. In fact, since 2005, working from home (for those not self-employed) has grown by over 100%. Working remotely offers plenty of benefits, not just to the employee doing the remote work, but to the organization allowing them to do it in the first place. In order to take advantage of those benefits, you need to be a successful remote employee.
Internships are an invaluable way to gain real world experience in the industry that you're pursuing. You gain a clear picture of the ins and outs of your desired field, you pick up real life knowledge that you wouldn't get by sitting in a classroom, and you can make great connections to help stretch your business network. For many, the goal at the completion of an internship is to be hired on by the company that you've been working with. In this course, we'll discuss how to give yourself a competitive advantage to getting hired off of your internship. We'll go over what companies are looking for in new, young talent, we'll help you discover what your selling points are, we'll also discuss acting the part, goalsetting, and more.
At some point in your career, you'll change jobs. Changing jobs can come in many forms. You can stay with your current employer, but change jobs or departments; you can leave your current employer to start over somewhere new; or you could be asked to leave your current employer. In the first two scenarios, it was your decision. In the last scenario, it was the company's decision. No matter who makes the decision you need to handle it with tact, diplomacy, and professionalism. In other words, you don't want to burn any bridges. Let's talk about why leaving on a good note is so important, and go over some great ways to end your employment with a company.
Do you alienate your personal life? Do you get to work early and stay late every day? Do you work through lunch and eat at your desk? Is working on weekends an expectation? Is your health impacted by your job? Do you feel stressed, frustrated, overwhelmed, and that you're juggling too much? If you answered yes to most of these questions, you're likely working for a workaholic. So in this course, we want to give you some practical tips to help you get your work life back in balance.
Do you want to know THE secret to success? There isn't one! That's right, it's no secret what makes a person successful. And it's not just ONE thing. It's a lot of things. In this program we're going to take a look at the skills, behaviors, and attitudes that successful people have in common. We'll also talk about the things that successful people DON'T do. This list may surprise you. You may find a couple of bad habits that could be holding you back from your true potential.
The humorist Josh Billings said, "Half of the troubles of this life can be traced to saying yes too quickly, and not saying no soon enough." If you've done either of these things, you are not alone. Many of us, on regular occasion, have trouble saying no. Enter this course. We'll explore why we tend toward "Yes," and then break down how to get to the "No" more easily, and with less guilt. And we'll all be feeling better in "no" time.
The topic of ethics has been around a long time, all the way back to Plato and Aristotle who were the founders of what's called virtue ethics-that ethics is a virtue to be sought after. But when it comes to business how do we apply "playing fair"? Well there's more to it than that. Let's take a look at a definition of business ethics.
In this course, we'll talk about the many different aspects of office etiquette and how it impacts the people around us. From our personal office space, to how we use technology, to how we share the kitchen, to how we look, everyone must be respectful of those working nearby. Sure, some of the things we cover may be common sense, but we might shine a light on things you're doing that you're not even aware of. Think you've got the office etiquette thing down? Watch and find out.
It's getting to the point where it's almost impossible to reach people on the phone. Call anybody and you're likely to reach a voice mailbox ... and then never get called back. So how can you leave voice messages-sales and otherwise- which generate a call-back? This program details exactly how to leave the ideal 30-second voice message that research says has the best chance of getting returned.
It's the most diverse and inclusive generation yet. At around 23 million-strong, they currently constitute 25% of the population. And within the next five years, they will be the fastest-growing group in both workplace and marketplace. To remain competitive on both fronts, we should know about these Zers and what makes them tick. Enter this series.
We're still learning about who millennials are in the workplace. And now, look out! Here comes Generation Z! Now you need to be knowledgeable about both. This course will go through the differences between the Yers and Zers so you know how to adjust your business, marketing, and leadership accordingly.
By 2020, 40% of all consumers will be Generation Z. In order to sell to this generation, we need to be "speaking their language." This course will look at easy ways to do just that.
Have you ever exclaimed, frustrated, "I'd forget my head, were it not attached!"? Many of us have, and we can chalk occasional forgetfulness up to just being human. But oftentimes, there's more going on. Certain lifestyle factors can work against our memory function. This course explores these factors, enabling you to take better control and reduce the times you feel like you're "losing it!"
We all can use a little help with memory, right? We all can use a little help with memory, right? Well, look no further! This course eagerly provides tricks you can use to assist your memory. Soon you'll be amazing yourself and others, as you pull names and trivia from your brain, much like a rabbit from a hat. Abracadabra!
Integrating Millennials into a Baby Boomer culture is a big challenge for businesses. Millennials are the newest generation to enter the workforce. They are our future leaders. They are our next generation of revenue-generators. In this course, we'll discuss who millennials are, the common characteristics of this generation, how they work, and some ways to provide feedback to millennials. There are many preconceived notions and misconceptions about this generation. Hopefully these courses will shed light on the strengths and struggles of working with the newest members of the workforce.
You now know all about "Millennials." You know that they might be young, but they are ready to work. So, how do you integrate and manage the youngest generation within the workplace? What motivates them? What discourages them? How do you get the most productivity and foster success with this young, eager generation? Let's take a look at some key insights as to how they differ from earlier generations, but bring their own set of experiences, strengths, and talents that will prove beneficial to any organization.
This program is designed for millennials to watch. There are mixed feelings about our generation. Some think that we're spoiled and entitled with short attention spans and no real desire to work hard for anything. Others think that we're intelligent and innovative with lots to offer to the business world. Regardless of whether or not these descriptions accurately define you, it's critical that you understand the stigma attached to people our age. Once you can acknowledge how others perceive you, whether it's right or wrong, you must work extremely hard to overcome this stereotype. Is it fair? Maybe not. But in some way, every generation before us has had to fight the same battle. Let's take a look at how to prove your worth, regardless of the stereotypes, and integrate yourself into an organization.
This series is about how to keep your cool when things get tense. Before we dive in, we need to better understand how anger affects us. Let's go over the seven universal truths about anger, and take a look at the anger continuum.
This program takes a look at situational factors that can be incubators for anger. They may not be the root cause of the anger, but they feed the intensity.
It's healthy to express your emotions; suppressing them makes things worse. In this program, we'll discuss how anger should be expressed in an acceptable, positive, nonviolent way.
We already know that getting mad is a decision. Well, if that's true, then staying cool starts with a decision which is driven by an attitude adjustment. So how do you make this mental shift?
We've talked about anger. We reviewed the different types and the early warning signs. You understand the importance of attitude, and you can use the anger control process. So what do you do when all of this doesn't work?
Maintaining your resume, even in a job that you're completely satisfied with, is something that everyone should do regularly. This helps you to remember to include any awards or recognitions, to expand on any job duties that may change, and to keep your contact information up-to-date. In this course, we'll discuss when and how you should update your resume. We'll go over what information to include, as well as how to maintain your LinkedIn profile.
You might be at a point in your career where you want to move up, but you aren't sure where to go. Having a clear vision of where you want to end up before you take action will help you reach your goals. Do you want to move up in your current job? Are you hoping for a raise or promotion? If so, do you have a clear mental image of who you will be in the future? If you answered yes, great. You don't need to watch this program. If you're struggling to come up with an answer, this course will provide some helpful tips that you can apply to defining your career.
Another version of moving up could mean asking for a salary raise. This requires negotiation, which may come easier to some than others. If you believe career advancement is overdue, don't let a little discomfort keep you from asking for something you deserve. In this course, we'll discuss the best ways to ask for a raise. This includes what you should do to prepare, knowing the right time to ask, and how to present your pitch.
Internal interviewing can be a bit different from the standard interview. You're dealing with people who have an exact knowledge of your qualifications, your work ethic, and other critical areas of your work responsibilities. You may find that it's a bit more relaxed and informal, but that doesn't mean you shouldn't stay professional. In this course, we'll go over how to properly and professionally present yourself in an internal interview.
When you hear the word "networking," you probably think of LinkedIn, professional associations, meetups, or conferences. You might assume that the most useful networking happens outside of the office. But if you really want to move up within your organization, you should make sure you're connected with your own colleagues first. Networking with different coworkers at different levels in different departments can be a game-changer in how you look for opportunities within your company. In this program, we'll talk about how to effectively network within your organization.
Welcome to our series on Note Taking. You might be thinking, "Hey what's going on here? I thought my note taking days were over when I finished school?" Well, it turns out there are all kinds of things going on at work that require you to take notes.
Welcome to our series on Note Taking Skills, and this program on Writing Ergonomics, or the physical aspects of writing. You saw in the previous program that the average speaking rate is about 150 words per minute, whereas the average handwriting speed is about 25 words per minute. So something has to give when you're taking notes by hand. We know you can't turn everyone into a stenographer or a court reporter, but what can you do?
Welcome to our series on Note Taking, and this program on How to Speed Up Your Writing. In the previous program, you saw how proper ergonomics can help improve writing speed. Once you get that right, the next best way to speed up your writing is to capture the same content using fewer letters. That's called "abbreviating."
While you can always type notes into a computer, in this program we're going to focus on handwritten notes. With the tips you'll learn here, you may even find that handwriting is more effective than typing, in some situations. In previous programs, you saw how to write faster and more comfortably. One of the things that's often overlooked, and that can really help you, is the note taking page itself. I know what you're thinking, "It's only a piece of paper, right? What's the big deal?" You'll see that using the right format can dramatically improve the effectiveness of your notes.
Sometimes note taking is not just about personal notes for you, the organization needs an official record of a meeting. This requires a special type of notes called Minutes. So what do you need to do if you're the one creating Minutes for the meeting?
With the growing popularity of open office layouts, environmental etiquette has become increasingly more important. This course is designed to help employees be more considerate and less...annoying. We'll discuss things like speaking volume, phone etiquette, personal space, inappropriate desk decor, cleanliness, and people in Speedos. This program will help build employee awareness of surroundings and other people's needs.
Isn't it wonderful that every workplace is harmonious, where we can all hold hands, braid each other's hair, and do trust falls? What? That's not your workplace? Of course it isn't. We're all very different and we all have to get along. This course is designed to help employees interact respectfully with one another in the office. We'll go over some tips on eavesdropping, attending meetings, collecting donations, office parties, and other tricky situations.
Most companies have dress policies, but etiquette in appearance is more than wearing something too revealing or too casual. In this course, we'll discuss all things appearance-related, including the do's and don'ts of personal hygiene, what to do if you notice a colleague's wardrobe malfunction, and respecting others' senses of smell. We'll even touch on clipping your nails at work and not wearing shoes. Yes, this really happens.
Food can be offensive. Have you ever smelled an egg and onion burrito? It's horrible. Have you ever opened the microwave at work to find a gravy explosion that someone left behind? How about opening the shared fridge at your office, and it smells like feet and cheese? In this course on etiquette, we're talking about food and, in particular, the kitchen area. We'll go over some offensive behaviors and how to be a more considerate coworker.
Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you're back-peddling, trying to "dig yourself out of hole" you never meant to be in. Whether you've created a mess and need to fix it, or you're in the middle of a serious misunderstanding, this course is designed to help you repair or rebuild your reputation to a more positive state. We'll discuss apologies, false rumors, and learning how to let your work speak for itself.
Henry David Thoreau once wrote, "It's not what you look at that matters, it's what you see." This simple quote sums up the fact that people perceive things differently. Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us.
Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Our church identity might vary from our "college friends" identity. Consider the self-presentation that goes into social media. In business, how you're perceived by others is vital. "Perception is everything," right? You want people to see the best of you, so you must put forth your best. Let's talk about some steps you can take to strengthen your perception from others and go over some things you need to be aware of as you manage the way other's see you.
Business introductions don't just happen in person anymore. You may need to introduce yourself and others via email or over the phone. Conference calls, video conference calls - what are the rules? Who introduces whom? How can you determine priority? What happens when someone is late? In this course, we'll go over the correct way to make introductions in these virtual business settings. This includes managing conference calls with multiple people in the room, video conference call etiquette, and making proper email introductions.
Mobile device security is becoming a big deal. In fact, recent surveys indicate that 54% of organizations reported at least one mobile security breach in the last year. This can result in a stolen personal or financial information, fraudulent charges, and much more. This program will help make sure this doesn't happen to you or your organization.
Malware, or malicious software, can find its way onto your mobile devices in a number of ways. In this course we'll cover some recommendations for how to keep your mobile devices safe.
Social Media has evolved from a way to stay in touch with friends to businesses looking to maximize the benefits of social media in their own business plans. This series will provide guidelines for you as you navigate its use in the workplace.
If you're a manager, dealing with social media can be tough. It can distort what boundaries there are between home and work. Here are some steps you can take as a manager, so social media doesn't become a problem in your office.
Facebook is undoubtedly the most popular social networking site out there. With more than 1.5 billion monthly users, Facebook has more users than WhatsApp, Twitter, and Instagram combined. This course will introduce some guidelines for its use in the workplace.
Twitter has been popular since it was founded in 2006. It has nearly 310 million monthly active users who post 500 million tweets a day. Twitter is great for developing a personal brand and allowing anyone to share opinions and content effectively across the globe. This course provides some background and guidelines.
LinkedIn has over 430 million users in the world, and most of those probably aren't actively seeking work. More than likely, these users are happily employed and are just happily networking. If you are currently employed and not taking LinkedIn seriously, you're making a big mistake. This course goes over guidelines and tips for making the most of LinkedIn.
There are a lot of new ways to take and share photos and videos. You have Instagram and Snapchat, among others. How do all of these work? What should you be posting? This course goes through these sharing sites and what you should keep in mind when using them.
No one needs to be yelling from office to office or sending unnecessary email. It's simply a waste of time. So, we've found the easiest and most popular applications for quick office communication and summarized them for you here.
Welcome to our series on study skills. When you left school, you thought you were done with studying, didn't you? Well, in the work world sometimes you have to study. In these programs, we'll talk about where to study and when, we'll cover good self-study habits and how to utilize study groups. This course will cover study locations.
Welcome to our series on study skills and this program, choosing a productive study time. When is the best time to study?
Hi and welcome back to our series on study skills. At this point we know when and where to study to be most efficient, so the next question is how do we study?
Welcome back to our series on Study Skills. In this course we'll talk about studying in groups. Used properly, study groups can greatly improve and speed up learning.
Perhaps you've heard people throwing around the phrase "growth mindset" lately. It's a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck's 2006 book called Mindset-The New Psychology of Success. Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we'll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing "yet," which comes from having a growth mindset. "Yet" means that you know or expect something to happen in the future. It just hasn't happened "by now."
Carol Dweck's book called, Mindset-The New Psychology of Success explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace. In this course, we'll discuss the four steps to developing a growth mindset: 1. Learning to hear your fixed mindset voice. 2. Recognizing that you have a choice. 3. Talking back with your growth mindset voice. 4. Taking the growth mindset action.
The fixed mindset is tempting. It's a comfortable place to live and work. Believing that you already know what you're good at, and what you're not good at, gives you the opportunity to pick and choose what you try and what you don't. It gives you the ability to put yourself in situations where you'll be successful, and to avoid situations where you might fail or be embarrassed. It's safe, but it's limiting. Chances are, you're living in a fixed mindset more often than you think. In this course, we'll go over how to know when you're in this cycle of negativity and what the risks are. We'll also go over failure, practice, and how to "fix" a fixed mindset.
More now than ever, we are constantly shuffling between things, switching gears, and refocusing. This is what we call multitasking. But science shows the human brain is not capable of multitasking. After spending years multitasking, we have actually reduced our ability to focus, therefore reducing our productivity and increasing our errors. In this course, we take a new look at multitasking and whether or not it's actually serving us.
Singletasking is focusing on one single task at a time. It's committing to doing one thing, giving your brain the opportunity to focus on that one item, for a set amount of time. It's the opposite of multitasking. And although it is not the same thing as task-shifting, it does have some overlap. This course looks at singletasking, as well as what it shares with task-shifting.
5 Hacks to a Clean and Comfortable Space
6 Hacks to Controlling Your Inbox
7 Hacks for Office Productivity
7 Hacks to Maintain Work/Home Balance
5 Hacks for Workplace Sanity
Going green in the office can help improve office conditions. Here are five work hacks to help assist in the green effort.
Musical artist Jaime Lyn Beatty has said, "Jobs fill your pocket. Adventures fill your soul." If your job is providing your next adventure with a move abroad, then your life can be doubly full! But before you start packing up, you should do some "learning up." Good research and preparation can reduce stress, add enjoyment, and help you make the very most of your move. This series will guide you through all the prep steps, starting with the info quest.
As Dorothy said in The Wizard of Oz, "There's no place like home." But there are many other cool, different places to live, and you can find them when moving abroad! Here, we guide you through finding your best spot in the new land, while helping you curb the stress that can come from it. Finally, we'll provide a downloadable checklist to keep you organized. Happy hunting!
Probably the least exciting part of preparing for a move abroad (or anything, for that matter) is the paperwork. But it must be done, and we're here to help. In this course, we'll go through the main types of paperwork you'll need to prepare or have prepared for you. We include helpful tips and a checklist companion, so that you're all zipped-up, come departure date!
How would it feel to be in another country and not be able to access your money? We're guessing you'd rather not know! So we made this course just for you. We'll go over some general items and then detail banking and credit cards, so you can hit the ground running (or shopping) when you arrive!
Moving is a fun idea, until you start packing. Then it becomes less fun. And particularly when you're moving abroad, it can be difficult to know what to take. But this course is here to assist. We'll go through some general considerations and shipping info. Then, we'll move on to the task of determining your "essentials," so you can get moving!
Philosopher Thomas Carlyle said, "He who has health, has hope; and he who has hope, has everything." Health is so basic, so important, and yet, we can easily get busy and put it on the back burner. With an international move, it can be pushed aside even more easily. Don't let this happen. Instead, watch this course. Then, with a little research and planning, you can best help yourself to stay healthy and hopeful.
In general, being in an unfamiliar place, and not understanding the language or customs, increases your risk of being in an unsafe situation. The quicker you can acclimate, the better. Researching and being prepared helps immensely. Here, we go through the steps you can take to be as safe as possible on your adventure abroad.
Consider the possibility of your children experiencing a different culture, getting to know a completely different way of life, learning new languages, and experiencing parts of the world that only a small percentage Americans are lucky enough to visit. There are lots of benefits to moving your family abroad. There are also a lot of logistics, and this course goes through them for you.
Culture shock is definitely something you need to prepare for. No matter where you're moving, or how long you're staying, you will experience culture shock. With that reality, this course goes through the steps to best manage it.
Perhaps the most important rule in networking is to be a giver, not a taker. A large part of creating a group is giving back to the community. Whether it's through the professional network you've created, an industry group, or the community you live in, hopefully you will feel compelled to help others in your journey. In this course, we'll go over the many different ways to do that.
Personal branding is the idea of developing a look and feel around your name or your career. You use this to express and communicate your skills, personality, and values. We all can be a brand and cultivate our power to stand out and be unique. This uniqueness draws people to your product, your services, or even just your message. Your personal brand should be about who you are and what you have to offer. In this program, we'll go over how to develop your brand, which includes defining your target, being a good storyteller, and knowing ways to highlight your uniqueness. We'll also cover creating an elevator pitch, developing your personal brand online, and speaking in public.
Building your professional network should be a well-thought-out process. You want to include people who can help you further your professional goals. Connecting widely is okay, but you need to use discretion so you're growing your circles in the right way. That's what this course is all about. We'll go over how to properly use technology to grow your network. We'll also discuss the importance of "connectors" and "influencers." Other topics we'll cover include how to make a good introduction, looking for mutual connections, and creating personal messages.
Whether you're just starting your career or well-established in your current role, it's important to create, grow, and maintain a network of professional acquaintances that you can reach out to for a variety of reasons in your day-to-day work. Who you know can be just as important as what you know in certain circumstances. In this course, we'll discuss why building a professional network is so critically important in business. We'll go over the benefits involved, including finding job opportunities, discovering good candidates for job openings, as well as gaining information, advice, and ideas.
Building your professional network requires active participation on your part. You need to be adding value to the group or groups that you're a part of while promoting your personal brand along the way. In this course, we'll discuss how to cultivate your memberships and bring value to each of them. This includes finding the right groups to join, being an active virtual member, and knowing what your intentions should be.
Learn at work, at home or on the go. All of our courses our online and play well with desktops and mobile devices.
Upon completion of this Learning Path, you will be awarded a Certificate of Completion showing that you have gained the skills presented.
Have a question? We're here to help. We have detailed FAQs and resources as well as a support team ready to assist you.
We offer over 90 professionally hand-crafted learning paths to get you started, but we realized that not everyone wants to learn the same things. That's why we give you the flexibility to create your own, custom learning paths just for you and your team.