Business Basics

The Complete Performance Excellence Learning Path

With expert instruction.

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10 skill-based courses

In 3 Skill Sets

Learning Path Duration

01H 02M

What Will I Learn?

Learning Path

About Performance Excellence

General Skills

The Five Whys

The Five Whys

The Five Whys

The Five Whys

4m 52s

The 5 Whys is a tool that can be used to determine the root cause of a problem. This tool can be used as a stand-alone, but it is also often used during the Analyze phase of a larger Six Sigma project. The tool is easy to administer because it does not require statistical analysis or data collection like other root cause tools. It does not require a large budget and does not keep employees away from their other responsibilities. It relies simply on asking "why" questions until a root cause is discovered. So, in summary, we are literally asking "why" five times to determine what process is broken.

Performance Excellence Skills

Introduction

Introduction

Introduction

Introduction

6m 18s

Welcome to our series introducing performance excellence. First, we will look at quality. Whether something wasn't ready on time, you were given the wrong order, or you were on the receiving end of bad service, it can all be classified as poor quality.

Terms

Terms

Terms

Terms

4m 56s

Throughout the years, there have been many programs and methodologies regarding quality. We'll sort through them and explain what organizations are doing today.

Why

Why

Why

Why

4m 55s

At this point, you're probably asking yourself, "Why all this fuss about performance excellence?" No matter how long your organization has been at it, performance remains a big deal because there's still plenty of room for improvement and things are changing whether we like it or not.

Cost

Cost

Cost

Cost

8m 25s

What is the cost of poor performance? If you think of the previous program as the payoff of performance excellence, then what about the cost of not doing anything about it?

Requirements

Requirements

Requirements

Requirements

7m 58s

In this program, we're going to talk about the requirements to become excellent. This is a checklist program where you can look at the factors required to improve the overall performance of your organization.

Roadblocks

Roadblocks

Roadblocks

Roadblocks

4m 40s

When it comes to understanding the mistakes organizations make in their performance excellence initiatives, the easy answer comes from the previous program. There are also some common mistakes that organizations make in trying to transform their organization.

Six Sigma Skills

Six Sigma Basics

Six Sigma Basics

Six Sigma Basics

Six Sigma Basics

6m 59s

Watching this program will not make you a Six Sigma Master Black Belt. This program is not the beginning of your journey to a Six Sigma certification. What will this program do? This program will get you familiar with what Six Sigma is, it will get you familiar with terms, process, and tools that are used within Six Sigma. This program will give you a basic understanding so if your company starts using Six Sigma, or if you're invited to be part of a Six Sigma project, you'll have a baseline understanding of the philosophy.

Six Sigma and Kaizen

Six Sigma and Kaizen

Six Sigma and Kaizen

Six Sigma and Kaizen

6m 48s

Sometimes Six Sigma and Kaizen are launched together and can be part of a powerful quality model. Kaizen is a philosophy that focuses on continuous improvement. Six Sigma is a very specific methodology that drives quality. This program will give you an overview of the Kaizen process and terminology and discuss the similarities and differences between Kaizen and Six Sigma.

Six Sigma and Lean

Six Sigma and Lean

Six Sigma and Lean

Six Sigma and Lean

6m 28s

Lean is a very complex process. This program will provide you with a very high-level overview of what Lean is, and get you familiar with some of the processes and terms that you'll hear in reference to a lean organization.

Desktop and Mobile
  • All Access

    Access anywhere, anytime

    Learn at work, at home or on the go. All of our courses our online and play well with desktops and mobile devices.

  • Certificate

    Certificate of Completion

    Upon completion of this Learning Path, you will be awarded a Certificate of Completion showing that you have gained the skills presented.

  • Support

    Support

    Have a question? We're here to help. We have detailed FAQs and resources as well as a support team ready to assist you.

  • Customization

    Customization

    We offer over 90 professionally hand-crafted learning paths to get you started, but we realized that not everyone wants to learn the same things. That's why we give you the flexibility to create your own, custom learning paths just for you and your team.

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