The 5 Whys is a tool that can be used to determine the root cause of a problem. This tool can be used as a stand-alone, but it is also often used during the Analyze phase of a larger Six Sigma project. The tool is easy to administer because it does not require statistical analysis or data collection like other root cause tools. It does not require a large budget and does not keep employees away from their other responsibilities. It relies simply on asking "why" questions until a root cause is discovered. So, in summary, we are literally asking "why" five times to determine what process is broken.
Welcome to our series introducing performance excellence. First, we will look at quality. Whether something wasn't ready on time, you were given the wrong order, or you were on the receiving end of bad service, it can all be classified as poor quality.
Throughout the years, there have been many programs and methodologies regarding quality. We'll sort through them and explain what organizations are doing today.
At this point, you're probably asking yourself, "Why all this fuss about performance excellence?" No matter how long your organization has been at it, performance remains a big deal because there's still plenty of room for improvement and things are changing whether we like it or not.
What is the cost of poor performance? If you think of the previous program as the payoff of performance excellence, then what about the cost of not doing anything about it?
In this program, we're going to talk about the requirements to become excellent. This is a checklist program where you can look at the factors required to improve the overall performance of your organization.
When it comes to understanding the mistakes organizations make in their performance excellence initiatives, the easy answer comes from the previous program. There are also some common mistakes that organizations make in trying to transform their organization.
Watching this program will not make you a Six Sigma Master Black Belt. This program is not the beginning of your journey to a Six Sigma certification. What will this program do? This program will get you familiar with what Six Sigma is, it will get you familiar with terms, process, and tools that are used within Six Sigma. This program will give you a basic understanding so if your company starts using Six Sigma, or if you're invited to be part of a Six Sigma project, you'll have a baseline understanding of the philosophy.
Sometimes Six Sigma and Kaizen are launched together and can be part of a powerful quality model. Kaizen is a philosophy that focuses on continuous improvement. Six Sigma is a very specific methodology that drives quality. This program will give you an overview of the Kaizen process and terminology and discuss the similarities and differences between Kaizen and Six Sigma.
Lean is a very complex process. This program will provide you with a very high-level overview of what Lean is, and get you familiar with some of the processes and terms that you'll hear in reference to a lean organization.
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