Do you have a hard time saying "no" to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or disappointment difficult for you at times? If you answered yes to any of these, then this class is for you.

Manipulators. They love to prey on the meek. They bully, control, and even nicely try to persuade us to do or think things that we normally wouldn't. This program will help you recognize these people and their manipulative ways.

There will be times when you need to speak up for yourself. This program teaches on how to communicate more assertively. We touch on how to speak assertively using your voice and body, and we discuss what to say.

Is it possible to disagree with the boss without shooting yourself in the foot? In this course, learn how to state your opinion in a confident, constructive, and courteous manner.

What do you do when you're new? In this course, learn how to make a good first impression and set the stage for future advancement.

When leadership changes, employees must change with it. In this course, learn what to do when a new C-suite manager joins the team.

Mistakes happen. Learn the best way to approach upper-level managers when you're responsible for a mistake.

Have a good business idea? In this course, learn how to think and talk like a CEO in order to move from "good idea" to "great plan."

In this course, learn the importance of dressing, acting, and speaking to impress.

Want to bring home some extra cash? Feel like you've earned a raise? In this course, learn tips for respectfully negotiating a salary increase with your upper management team.

In this course, learn how to handle difficult conversations while keeping your cool.

Sharing personal news at work can be tricky. Learn when and how much to share on those occasions when the professional and personal mix.

Giving speeches, and writing those speeches, are two of the most dreaded tasks you may have to face in your career. But if you are confident in your writing, you'll be confident in your delivery. Gain that desired confidence through this course, with information on getting started to ending strong, and everything in between.

To write a great speech, you must be able to write conversationally. It's not what your English teacher wants to see, but you should be writing like you talk. It involves breaking some rules and becoming a bit of a "grammar rebel," so to speak. This course talks you through this process of getting more casual and comfortable with your words. So let's get started, shall we?

To listen actively, you have to pay attention. You can't multitask, you can't avoid eye contact, you can't assume, and you can't be formulating your response. You have to hear the information. It needs to enter your brain, and then your brain needs to think about it. It's a much more complex task than we might think. This program discusses several ways to be a better listener, and the many things that often get in the way of listening well.

Two out of three people say they prefer NOT to hear cursing in public conversations, and they're offended when they do hear it. That's a large part of the population that's offended when they hear people cursing. Meanwhile, a recent study revealed that 81% of employers believe that swearing at work is unprofessional. In this program, we'll go over several other surprising statistics, while we discuss the use of bad language in the workplace, and when it is, or is not appropriate.

It's no secret that many people prefer texting and messaging to talking on the phone. It's astounding to think that talking is no longer a primary form of communication for many. Even though technology has given us alternative ways to connect, the ability to verbally communicate well is still an essential life skill. This course will go over the four elements of verbal communication: volume, tempo, inflection, and planning; and we'll discuss some general tips on how to be a good verbal communicator.

"Can you hear me now??" There are many barriers to communication in today's world, even beyond cell phone reception problems. Sure, some are obvious. But there are various others, some of which might even surprise you. Here, we'll explore these obstacles and provide the tools to tackle them. Then you'll be communicating "loud and clear."

In today's world we're all tied to some kind of electrical device and having a face-to-face conversation is becoming a lost art. Watch this course to find out what it takes to become a great conversationalist.

In many offices, employees have a laugh at the expense of someone else. That's what this program is about: when workplace humor turns mean.

Don't let chatting with the boss stress you out. Let this course be your guide to joining, leaving, and sharing in casual workplace conversations.

As the world becomes increasingly digital, you may find yourself communicating with upper management primarily via email. This course will help you craft and time your communication, sending the message that you're a smart, valuable employee.

For most employees, meetings are the most common time and place for interaction with upper management. Use this advice to make a good impression, every time.

Make the most of opportunities to speak with upper management. In this course, learn how to use body language to turn a chance encounter into an opportunity to network.

Learn how to make the most of after work socializing. This course will help you find the right balance to making a memorable and positive impression.

In every interaction, it's not what you communicate, but how you communicate that can make all the difference. Do you communicate with confidence? What does that even mean? Well, you must be able to cultivate the emotional control, insight, charisma, and courage to voice your ideas. In this program, we want to discuss confident communication and the steps you can take to be great at it. We'll cover identifying and controlling your emotions, identifying goals, having clear views, preparation, and respect.

Social cues are a difficult topic to cover. Because people are different and workplace practices vary, social cues and behavioral norms might also vary depending on where and how you work. In this program, we want to take you through some more general examples of behavioral missteps and how to pick up on the social cues surrounding those. The goal of this course is to help viewers better read social cues. We also want to remind viewers to show patience and compassion for those who struggle with social cues.

To be a good manager, you have to communicate well with your employees. Are you aware of how you communicate, while you're communicating? That's interpersonal communication and that's what this course is all about. We will cover the different elements of interpersonal communication and how it's used effectively. We'll also talk about some helpful tips and tricks to being a better communicator toward your employees and in general.

Communication in the workplace happens in many different ways. Face-to-face, telephone, and email are standard for most organizations. In many companies, workplace chats, instant messaging (IM), and texting have become the norm. The type and method of communication you use largely depends on whether the communication is formal or informal. This program talks about the different types of communication, when they're appropriate to use, and some things that can get in the way of good communication.

Ask any of your friends who work in a corporate office what their biggest gripe about work is, and you're likely to hear "lack of communication" from just about all of them. It makes sense because many of us spend more time at work each week than we spend at home. So, since we are spending so much time at work, it's important to learn how to communicate as well as possible. This course talks about the dos and don'ts of good communication, the basics of listening, and the importance of nonverbal communication.

Poor communication can really take a toll on your team. It can lead to poor relationships between coworkers, unfriendly work environments, inefficient working conditions, and unclear goals. It can even result in losing business to your competition or higher than normal employee turnover. Organizational communication, or lack of it, is a common problem in many companies. So what does poor communication look like? And what can you do to fix it? This course answers those questions and more.

How many emails did you get today? How many did you send? Chances are it's a LOT, because there are over 200 BILLION emails sent and received every single day. Even though email is probably one of the primary ways you communicate with your coworkers, you may not be sending the most effective email you could. This course talks about how to get the most out of every email you send. We'll cover subject lines and email content, email etiquette, and the things to avoid when sending messages.

Communication is the foundation of a productive team. When we're talking about remote teams, it's even more important. Using clear, consistent communication will help keep both managers and team members in the loop. You can use project or task management tools to keep everyone on track. It's also essential to discuss the importance of keeping personal relationships with remote team members. This course covers the best ways to communicate with remote teams to ensure everyone stays up to speed, productive, and engaged.

To be a good employee, you have to communicate well with your boss, coworkers, and customers. Are you aware of HOW you communicate while you're communicating? It's just as important as what you say. That's interpersonal communications, and that's what we'll be discussing here. In this course, we'll define interpersonal communications. We'll go over its different elements including communicators, messages, noise, feedback, context, and channels. Also, we'll talk about the many uses for interpersonal communication.

Interpersonal communication is the process that we use to communicate our thoughts, ideas, and feelings to another person. It's about building relationships with others through communication. You do this by understanding the other person's situation, communicating in the right manner, and influencing the other person to listen or take action as needed. Doing all of this effectively is key, so in this course, we'll talk about how to listen well, be respectful, properly respond, acknowledge others, ask questions, and use silence effectively.

In this series, we are going to talk all-things-media and how you can use them to your company's advantage. Before you can decide on which media best fits your company's needs, you need to know about the different types available, and who's using, listening to, reading, or watching them. In this course, we'll talk about the history of newspapers, radio, and television and where they stand today, especially regarding digital usage and its impact.

Have you ever had to do an interview where you're representing your company? It can be intimidating if you don't have any media training experience. In this course, you'll learn how to give the best interview possible, whether it's for radio, television, or print. We'll discuss everything from how to speak and what to say, to what to wear during the interviews. This course will also give you tips on how to prepare, how to end the interview, and what you should do if a correction needs to be made.

Often, managing your company's brand means handling tough media. Depending on the situation, you may face some really difficult questions. These may even be awkward and uncomfortable. In these instances, it is critical that you are prepared for every type of question a reporter might ask you. In this program, we'll talk about how to do that, along with the five steps you should take when handling tough media.

The amount of people using social media in the U.S. today is a whopping 45%. It can be an extremely powerful tool for businesses, but you need to know how to manage it. In this course, we'll talk about how to maintain a positive social media presence by understanding your demographics, determining what to post and where to attract followers, and the benefits of hiring a social media manager. We'll also discuss the advantages associated with starting a podcast.

When you see a series about nonverbal communication, you might assume it's going to be about body language, but nonverbal communication is much more than that. Our understanding of it has evolved in recent years due to extensive research, which we'll discuss in this series. The goal here is to help you better understand what people are saying through nonverbal communication, to align your own nonverbals with your intentions, and to use nonverbal communication to leverage success in the workplace. In this first program, we'll define nonverbal communication and all that encompasses it. It's not just body language and facial expressions, but also cultural and environmental conditions that you may not have previously considered.

Being able to align your nonverbal actions with your intentions in the best way to leverage them for success. If you want to be successful, your nonverbals must communicate that you're successful. Physical changes happen within our bodies and brains when we change our body language. Research shows that tweaking our posture to powerful poses not only changes how we're perceived, but it changes who we are, helps us get better jobs, and helps us feel more confident and successful.

Aligning nonverbal communication with our intentions means that our body language matches what we're trying to communicate. Alignment happens naturally, but when there's a disconnect, that's when miscommunication happens. That might lead to confusion, conflict, or negative feelings. In the workplace, miscommunication can lead to poor teamwork or missed deadlines. This program is designed to help viewers develop new habits that reflect what their goals are because they may not even be aware that their nonverbals and intentions aren't aligned.

Nonverbal communication can be used to communicate anything you'd like. Much of it will come naturally, but some of it will take some work. In the workplace, nonverbal communication tells your boss, peers, employees, clients, vendors and anyone you interact with, how you feel about your job, what your goals are, how successful you are or hope to become, and much more. Assuming you want to be viewed positively by those you interact with, here are some nonverbal standards you should consider.

By now you understand that nonverbal communication is important to communicating in the workplace. But you might be confused as to how exactly nonverbal communication can be used to establish yourself in an organization. In this program, we're going to suggest some standards for nonverbal communication in the workplace as it applies to your appearance.

Communication is defined as the imparting or exchanging of information or news. It's how we get through our day, our jobs, our relationships, and so on. Persuasive communication is an effective way to change the minds and behaviors of those with whom you disagree. It is an important skill, and this course gets you started on possessing it.

Imagine being able to get anything you wanted or needed in your professional life. Your power of persuasion plays a large part in the results you get. Some people are naturally persuasive, while others need to be coached or trained on how to persuade the right way. This course goes through many techniques for improvement.

In today's market, having a good public reputation is more important than ever before. If you have one negative incident, it could affect the future of your company. According to the Public Relations Society of America, or PRSA, Public Relations is defined as a strategic communications process that builds mutually beneficial relationships between organizations and their publics. The goal of Public Relations is to receive free editorial coverage. This can happen in two ways: press releases and company mentions. How can you get your company featured in the New York Times? How do you deal with bad press? We're going to talk through those scenarios throughout this series. In this first course, we'll discuss the basics of public relations and the common terminology that you'll want to become familiar with.

A press release is the quickest, easiest, and most cost effective way to get free publicity. If the press release is well written, it can result in multiple published articles about your company and your products. In this program, we are going to talk about writing press releases, what it takes to write a good one, and the steps you need to take. But also, just as important as writing a press release, we're going to talk about how to send them. If your writing isn't getting in front of anybody, what's the point in writing it?

In today's market, having a good public reputation is more important than ever before. If you have one negative incident, it could affect the future of your company. According to the Public Relations Society of America, or PRSA, Public Relations is defined as a strategic communications process that builds mutually beneficial relationships between organizations and their publics. The goal of Public Relations is to receive free editorial coverage. This can happen in two ways: press releases and company mentions. How can you get your company featured in the New York Times? How do you deal with bad press? We're going to talk through those scenarios throughout this series. In this first course, we'll discuss the basics of public relations and the common terminology that you'll want to become familiar with.

A press release is the quickest, easiest, and most cost effective way to get free publicity. If the press release is well written, it can result in multiple published articles about your company and your products. In this program, we are going to talk about writing press releases, what it takes to write a good one, and the steps you need to take. But also, just as important as writing a press release, we're going to talk about how to send them. If your writing isn't getting in front of anybody, what's the point in writing it?

As a Public Relations professional, you are going to have to deal with the media in a lot of ways. You're going to see the good, the bad, and the ugly. In the last program, we talked about writing press releases and sending those releases out into the media. But in this program, we are going to dig a little deeper and talk about how to contact reporters, besides just sending them an email, how to introduce yourself, and how to meet them in person.

You've heard the saying, "There's no such thing as bad press." That's only true to an extent. You will have to deal with negative stories and bad press, but how you overcome these can make or break a company. As a public relations professional, it's your job to handle disasters. No two situations are the same, but in this course, we'll talk about some tips for handling a PR nightmare. We'll discuss getting in front of the story, controlling the "spin," shortening the news cycle, and when it's best to take no action.

As a Public Relations professional, you are going to have to deal with the media in a lot of ways. You're going to see the good, the bad, and the ugly. In the last program, we talked about writing press releases and sending those releases out into the media. But in this program, we are going to dig a little deeper and talk about how to contact reporters, besides just sending them an email, how to introduce yourself, and how to meet them in person.

You've heard the saying, "There's no such thing as bad press." That's only true to an extent. You will have to deal with negative stories and bad press, but how you overcome these can make or break a company. As a public relations professional, it's your job to handle disasters. No two situations are the same, but in this course, we'll talk about some tips for handling a PR nightmare. We'll discuss getting in front of the story, controlling the "spin," shortening the news cycle, and when it's best to take no action.