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As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we'll show you some helpful ways to know what those around you need before they ask. We'll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication.
Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don't get along with your boss, or you don't connect, or there isn't mutual respect for one another, you're likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That's what this course is designed to help you with. We'll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship.
You spend a lot of time with your coworkers. For many, developing interpersonal connections with these people is an essential part of workplace satisfaction. We're not saying everyone needs to be the best of friends, but building trust and rapport with your coworkers is important. It helps foster creativity, collaboration, and overall contentment. In this course, we will discuss how to build healthy relationships with your colleagues through effective communication, being respectful, socializing, and more.
Holiday parties, departmental conferences, company-wide meetings, and teambuilding events. All of these things require careful planning and coordination, and if these responsibilities fall on you, then you'll want to check out this course. We'll talk about the difference between event coordinating and planning. We'll go over what you need to know before planning your event, including how and when to assemble a planning committee. We'll also discuss budgets, entertainment, menus, photos, technology, themes, invitations, and more.
As an administrative assistant, how many times a day do you get interrupted? An unannounced visitor arrives, your boss needs you to run an errand, the phone rings twice, the copier is out of ink, and the conference room needs to be stocked before the morning meeting. Sound familiar? Your role is vital to the office, but to be truly effective, time management is critical. This course takes a look at ways to get organized, manage your workload, eliminate interruptions, and create a healthy, productive balance at work
Would you consider yourself a detail-oriented person? Or far from it? Most of us sit somewhere in between, but not to worry. This is a skill that can be easily developed. That's what this course is all about. We'll go over ways to become more detail-oriented and discuss things like making lists, dealing with distractions, and providing quality over quantity. With these skills, you'll be able to perform higher quality tasks by adding more care, thought, and detail into what you do.
Nobody likes dealing with problems. They can be difficult, may cause us to face conflict, and oftentimes, they can't even be solved. Whether it's personally or professionally, problems can arise anytime, anywhere. In this program, we discuss a different way to take on problems head on. Rather than immediately trying to solve the problem, we want to talk about routing a problem. Here, we'll go over seven steps to effective problem-solving and how to put these methods into practice regularly. These tips will help you avoid racing toward a potentially bad solution.
Unfortunately, no workplace is immune to safety and security risks. If you're an administrative assistant, you may be at the company's "front desk," making you the first line of defense. Yes, this scenario can be really scary to think about, but thankfully, these instances are rare. At any rate, it's best to be prepared so that's what this course is all about. We'll discuss different types of threats, your role as the gatekeeper, and staying aware of your surroundings. We'll also go over what to do if someone in your workplace becomes violent and what to do in emergency situations.
Time management is a must-have skill for many employees. You have your assigned tasks, and you have to get them done on time. Sometimes that's easier said than done when you're overloaded with responsibilities. So in this course, we'll take it one step further and discuss the importance of prioritizing your tasks. We'll go over five things to consider when determining a task's importance within your personal timeline. We'll discuss setting deadlines, staying organized, dealing with distractions, and multitasking.
You may not put a lot of thought and time into preparing rooms for meetings, but doing so can help create more productive and effective meetings. There are different meeting styles and formats that need to be considered. You may need to organize guest lists, catering, meeting spaces, necessary materials, and technology. It can be an overwhelming task, so this course is designed to help you focus on what's important, get organized, and plan a successful meeting.
You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we'll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper.
A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant, you take care of details, absorb a variety of information, and may even serve as a gatekeeper to decision makers in your organization. You're the perfect point person. In this course, we'll talk about what that role means to you and how to do it well.
Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe, stress-free, pleasant experience for your traveler, so that's what this course is all about. We'll go over the four categories of making travel arrangements: gathering personal information, doing travel research, getting confirmation and booking, and preparation. This course will help put your mind at ease when it comes to the stress and worry of making travel plans for others.
As an administrative professional, you're balancing multiple responsibilities and maybe even others' calendars, but getting control of your calendar is an essential element of your own time management. In this course, we'll discuss different scheduling methods, planning your work week by your energy level, time blocking, building unstructured time in, using the right tools, and much more. Skilled calendar management is key to productivity and allows you to own your time within the workspace so you can clear the clutter and focus on the tasks at hand.
Email is a great way to communicate in the workplace. It's fast, free, and reliable. It allows for more efficient, productive conversations among colleagues, customers, and business associates. But because of its immediacy, email can also be a huge source of workplace stress. It can be a huge distraction and time-waster. So in this course, we'll discus how to organize your inbox so you can destress and focus on your most important tasks.
When your boss asks you for a document from three years ago, how long does it take you to find it? Do you know exactly where to look? How is it categorized? Or is it a frenzied mess of frantic searching and emails to colleagues trying to track it down? Let us help you. In this course, we'll take some time to help YOU save time by strategically organizing all of your files once and for all. We'll go over organizing paper and digital files, using digital filters, developing naming conventions, creating digital shortcuts, and archiving documents.
Phone calls may seem outdated, especially compared to the speed and convenience of digital communication. However, they're still an important part of doing business. Often times, picking up the phone and calling someone can be more efficient and lead to a better outcome. In this course, we'll talk about how to leave and receive voicemails so that you can stay organized, leave a good impression, and invite a positive response.
As an administrative professional, you are likely the point person for organizing, ordering, stocking, and storing office inventory. It's a difficult task to keep shared supplies and where they're stored tidy. Creating an efficient system to stock and store them requires thought and skill as well. In this course, we'll help you transition your stockroom or supply room from a chaotic black hole into an organized space that allows for ease of use. It will help coworkers find specific supplies quickly, but mostly it will help you- the organizer.
Learn at work, at home or on the go. All of our courses our online and play well with desktops and mobile devices.
Upon completion of this Learning Path, you will be awarded a Certificate of Completion showing that you have gained the skills presented.
Have a question? We're here to help. We have detailed FAQs and resources as well as a support team ready to assist you.
We offer over 90 professionally hand-crafted learning paths to get you started, but we realized that not everyone wants to learn the same things. That's why we give you the flexibility to create your own, custom learning paths just for you and your team.