COURSE OVERVIEW
When a supervisor only comments on what an employee is doing wrong, they create bad feelings that are passed on to customers. This video shows how when one supervisor focuses on what an employee is doing right, the rep is more motivated, engaged and ready to help customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Supervisor Edition.".
KEY AUDIENCE
- Customer Service Supervisors and Managers
COURSE TOPICS
- Management: Leadership Skills
- Occupational Skills: Customer Service
WORKPLACES
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | SD-Wide |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |