COURSE OVERVIEW
When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee's mistake in private, the rep has an opportunity to learn how to be a better service provider. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Supervisor Edition.".
KEY AUDIENCE
- Customer Service Supervisors
COURSE TOPICS
- Management: Leadership Skills
- Occupational Skills: Customer Service
WORKPLACES
- Hotels and Motels
CATEGORIES
COURSE DETAIL
| COURSE ID | |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | SD-Wide |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |