COURSE OVERVIEW
When all reps hear from their supervisor is "policy, policy, policy," they repeat that to customers who never want to come back. This video shows supervisors how to help reps find solutions within policy, and therefore create better service providers and more satisfied customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Supervisor Edition.".
KEY AUDIENCE
- Customer Service Supervisors or Managers
COURSE TOPICS
- Management: Leadership Skills
- Occupational Skills: Customer Service
WORKPLACES
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | SD-Wide |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |