COURSE OVERVIEW
Nothing turns a customer off more than the response of, "It's policy, there's nothing I can do." A customer service rep's job is to figure out how to help the customer, within company policy. It may be challenging, but it's a lot more satisfying. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Employee Edition.".
KEY AUDIENCE
- Customer Service Representatives
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | SD-Wide |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |