COURSE OVERVIEW
Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a "do-over" scenario, he helps them find solutions which work for everyone. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Employee Edition.".
KEY AUDIENCE
- All customer-facing employees
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Hotels and Motels
CATEGORIES
Notice: Undefined index: Categories in C:\playground\CoursePage.php on line 61
COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | SD-Wide |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |