Communication Skills - Finding The Hidden Message

Often what's not said, but is implied by tone and body language, indicates what people will do and how they feel. This video shows employees how to try to uncover these hidden messages by giving people a chance to open up, refraining from getting defensive, and asking for suggestions to solve the problem. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Communication Skills: Talk Isn't Cheap.".