Conflict De-Escalation Techniques: Recognizing and Removing Biases

One of the first steps in conflict de-escalation is approaching the conflict with a clear head and open mind. This microlearning shows you how to recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations..