That's Just Rude! Exploring the Rude Matrix

Rudeness, we all encounter it from time to time. Do you always recognize when you are the cause? This training video examines how and why we are sometimes perceived as being rude. This Video On Demand training classifies rudeness into four categories, creating a model to help you recognize and end this conduct. The categories are accidental rudeness by omission or by commission and intentional rudeness by omission or by commission. By eliminating rude workplace behavior you can be sure you are not losing customer dollars for an easily-corrected behavior. Use this workplace to help ensure positive customer experiences..