Six Steps to Service Recovery: Fix The Problem, Manage Their Feelings

Everyone has had a bad customer service experience. The outcome is determined by how it's addressed. As a customer service professional it is essential you produce an appropriate resolution to all customer problems and illustrate your willingness to address all customers' feelings. This Video On Demand training program demonstrates the necessary skills to successfully resolve service issues. Service recovery, as explained in this training presentation, includes what you must do to keep the upset consumer as your customer. No one can afford to lose a customer that could have been saved. This video prepares learners to apply the six-step process to resolve customer issues and with a focus on retention..