Killer Words of Customer Service

Sometimes a customer-facing employee may say something to a customer with good intentions that ends up making the situation worse. This training goes through different scenarios where someone might say the wrong thing to someone, and shows the wrong and right way to handle the situation. This training gives tips on what phrases to avoid, what to do when adversity arises, and how to improve communication with customers. Use this course to learn how to avoid the "killer words" and provide exemplary customer service..