Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone

This online video training class educates viewers on the necessary skills for creating positive customer interactions on the telephone. Nancy Friedman, the Telephone Doctor, explores examples of good and bad common phone interactions with customers. This video demonstrates the proper ways to answer a business call, put a customer on hold, and other scenarios employees are likely to encounter when dealing with the public. Business phone calls are critical to maintaining customer relationships. It is essential all employees learn how to properly answer and handle business phone calls. This training video prepares employees to turn every phone call into a positive experience for your customers..