Email Matters: Confidentiality

This course provides a brief overview of email confidentiality in the workplace. It gives some key points to keep in mind when determining if material is appropriate to be sent via email. Certain things should never be sent through email, and certain procedures should always be left for face-to-face interaction. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues..