COURSE OVERVIEW
It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences. This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control. Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers..
KEY AUDIENCE
- This course is aimed primarily at those who interface directly with customers on a regular basis as part of their job.
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 9- 9 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 7 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | FALSE |