COURSE OVERVIEW
Many people working on the front line in call centers, receptions or retail experience abusive or angry people. This one-minute video explains five things you can do to help those situations have a better outcome and give you some coping mechanisms..
KEY AUDIENCE
- Anyone working in front-line customer service or sales
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
COURSE DETAIL
| COURSE ID | |
| TIME | 1- 1 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |