COURSE OVERVIEW
This one-minute video explains what customer effort is, what a customer effort score means and four ways to reduce customer effort..
KEY AUDIENCE
- Anyone in a customer-facing role
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
COURSE DETAIL
| COURSE ID | |
| TIME | 1- 1 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |