COURSE OVERVIEW
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse. Use this video to educate employees about effectively handling abusive customers..
KEY AUDIENCE
- Everyone who interfaces with customers
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 10- 10 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 6 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | FALSE |