COURSE OVERVIEW
Customers just want to know what is happening. If you acknowledge a customer's initial enquiry or visit as soon as they arrive, they feel welcomed and important. If you ignore a customer either unintentionally or deliberately, you have created a negative impression and immediately tell the customer they are not that important. This one-minute video shares some ideas on how you can acknowledge customer contact effectively..
KEY AUDIENCE
- Anyone in a customer-facing role
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
Notice: Undefined index: Categories in C:\playground\CoursePage.php on line 61
COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 1- 1 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |