COURSE OVERVIEW
Abusive customers may swear at you, call you names or even threaten you. This one-minute video outlines a number of steps you can follow to deal with an abusive customer, while reminding you to always follow your company procedures..
KEY AUDIENCE
- Anyone in a customer-facing role
COURSE TOPICS
- Occupational Skills: Customer Service
- Occupational Skills: Sales
WORKPLACES
- Not Specified
CATEGORIES
COURSE DETAIL
| COURSE ID | |
| TIME | 1- 1 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |