COURSE OVERVIEW
Every customer is unique; the key is to not treat every customer the same. This video shows rep how important it is to observe one's customers. When you are aware of a customer's level of knowledge or demeanor you can tailor your service to reflect their needs. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: Make It Easy!".
KEY AUDIENCE
- Customer service reps
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Restaurants and Food Services
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |