COURSE OVERVIEW
This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep - determined to show he's right and the customer is wrong - gets a bad review on a blog, and in contrast, by focusing on solving the customer's problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral.".
KEY AUDIENCE
- Customer service reps
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |