COURSE OVERVIEW
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred. Finally, one rep takes on the problem and gets a glowing review. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral.".
KEY AUDIENCE
- All customer-facing employees
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Retail Stores
CATEGORIES
COURSE DETAIL
| COURSE ID | |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |