COURSE OVERVIEW
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don't listen. A simple solution is presented: listen, understand and confirm. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral.".
KEY AUDIENCE
- Customer service reps
COURSE TOPICS
- Occupational Skills: Customer Service
WORKPLACES
- Offices
- Retail Stores
CATEGORIES
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COURSE DETAIL
| COURSE ID | Notice: Undefined index: ID in C:\playground\CoursePage.php on line 71 |
| TIME | 3- 3 MIN |
| QUESTIONS | 0 |
| LANGUAGES | en |
| VIDEO FORMAT | HD |
| CAPTIONS | FALSE |
| LESSONS | 1 |
| BOOKMARKING | YES |
| FEEDBACK | YES |
| MICROLEARNING | TRUE |